Help with an order
- Most answers are already on your order page: every step, the trade offer and the payout transaction.
- Stuck order, missing payout or wrong amount: write to us with your order code.
Support channels
Email: support@tf2.gg
Report a security issue
Found a vulnerability? Email support@tf2.gg with details and steps to reproduce. Please don't access other people's data or disrupt the service while testing. We also publish /.well-known/security.txt.
Scams and impersonation
tf2.gg never contacts you first and never asks for your password or Steam Guard codes. Report impersonators to Steam and to us.
Before writing, the FAQ and trading rules answer most questions.